Contact us to clarify which Government contract you are enquiring about
Are Gregory products available on Government Contract?
Can I buy direct?
Gregory operates nationally in Australia through a network of experienced dealers and service agents who are trained and qualified to help you with your needs. Please use the Contact page and we will Email you with your nearest Distributor or you can phone us on 13 ERGO (13 3746) and ask for ‘Sales’ and we will give you the information.
Gregory also has its own dedicated sales force which services NSW Government departments and our corporate clients directly.
Can I order a product that has been discontinued?
Due to design changes and component changes Gregory may discontinue products however we can always provide an alternative, please contact us.
Can I request modifications on a product?
Depending on the product we can make modifications, contact us with your requirements.
Can I supply my own fabric?
Gregory will need to determine that the fabric is suitable for the chair so send your request to email@example.com
Can I try before I buy?
Yes, Gregory or a Gregory distributor offer a 5 day trail program depending on your location contact us for more information.
Does it have AFRDI certification?
The Australian Furniture Research and Development Institute (AFRDI) evaluate our chairs for both structural and ergonomic standards.
All chairs are quality guaranteed and carry a five-year warranty.
We also consider the actual techniques and processes in making our chairs. We do this in three ways:
- we continually strive to utilise the highest technology available to produce the best office chairs.
- we are committed to the international quality assurance standard of AS-NZS ISO9001:2008.
- in our search to mirror the perfection of the human body, it is not just your office environment we care about, but also the wider environment we all share. At Gregory we consider it our ethical obligation to consider all aspects of our products’ impact on the environment throughout the entire product lifecycle. From sustainable production methods and reduction of waste, to appropriate material selection, through to the reuse of product components at the end of their lifespan.
How can I become a distributor of Gregory?
Gregory has a set criteria to become a distributor which involves commitment to the Gregory brand and annual purchase criteria. If you are interested in becoming a distributor contact firstname.lastname@example.org
How can I give my feedback?
Send your enquiry or comment via the contact us page.
How can I request a quote?
You can request a quote by
- Emailing email@example.com and stating what product(s) you are interested in, delivery location, time frame products are required, all your contact details,
- Calling your nominated sales representative (if you have one)
- Contact your nearest distributor (to check who your nearest distributor is, click here).
- Call Gregory Australia on 13 ERGO (13 3746) and speak to our Customer Support team members.
How do I operate my chair?
Each Gregory chair is different, you can contact us for specific instructions including instruction cards.
How much does a chair cost?
Anywhere from AUD$320 to over $1000.
All Gregory chairs are of the highest quality and custom made in your choice of fabric, leather or vinyl. So it is difficult to give an exact price until the fabric is specified. Naturally freight charges are not included in this price.
How much is the freight?
The freight cost depends on what products you are purchasing, the quantity, and the delivery location. Click here to view our Freight Cost table.
I have a bad back and have been recommended a Gregory chair but I don't know which one I need. Can someone advise me?
Yes. All of our staff are able to assist you in selecting the chair which best suits your body and work application, using our ErgoFit™ program. Please use the Contact page and we will Email you with your nearest distributor or you can phone us on 13 ERGO (13 3746) and we will give you the information.
I purchased my chair through a distributor of yours, and I need the chair to be repaired, who do I contact?
In this case please contact the distributor you purchased the chair from and the will organize the repair through GCF.
I want to know the progress of my order, who do I contact?
Please contact Customer Support by calling 13 ERGO (13 3746) or emailing firstname.lastname@example.org
Is it GECA certified?
In the products section on the website when you search by product in the description field it will state whether it is GECA certified, alternatively contact us and we will inform you of your options.
What are the payment terms and options?
The payment options are 30-day commercial account, cash, cheque, credit card (visa and mastercard if required).
The payment terms for goods delivered and accepted is due within 30 calendar days of the end of the month in which the goods are invoiced.
What colours are available?
All Gregory chairs are custom made in your choice of fabric, leather or vinyl, so the choice is very large. Some fabric patterns, designs and materials are better suited to upholstery applications than others; generally solid colours or small patterned/textured fabrics are best suited to office chairs.
What is a mechanism?
The mechanism is attached to the under side of the seat which operates the movement of the chair. Mechanisms can come as a 3 lever – independant seat and back tilt and seat height adjustment. The other option is a synchronised mechanism which best works in a free flow movement where the back moves in increments of 2:1 to the seat.
What is AFRDI?
The Australasian Furnishing Research and Development Institute is an independent not-for-profit technical organisation providing standards, testing, product certification and research for buyers and sellers of furniture. http://www.furntech.org.au/
What is Ergonomics?
Webster’s New World Dictionary (College Edition) defines ergonomics as “the study of problems of people adjusting to their environment; especially the science that seeks to adapt work or working conditions to suit the worker”.
With the average office worker spending about 80 % of their time in a seated position, good posture is vital to ensure good health and well being, increased productivity and the saving of lost man hours due to related health problems, in particular back and neck pain, headaches, leg and feet problems.
What is GECA?
The Good Environmental Choice Label is an independent non-profit environmental research and certification organisation recognised as the Australian member of an international network of eco-labeling schemes under the Global Eco-labeling Network. www.geca.org.au
Following an independent audit against the recognition requirements of the Australian Eco-label Program a range of Gregory Commercial Furniture products have been awarded the “Good Environmental Choice” (GECA) label for the Australian market.
GECA approved products currently achieve an automatic product score of 100% in the Green Star - Office Interiors, Mat 4 Chairs Calculator.
What is seat technology?
Gregory has developed many different seat technology’s including the original Dual Density seat technology, as we believe that pressure distribution on the seat is one of the most important aspects of your chair. 65% of your body weight is focused on the seat and injuries relating to restriction of blood flow can be fatal.’ Contact us for the best solution for you.
What is the warranty period?
Gregory is committed to product excellence and providing long term customer service and value. Gregory MyChair™ products chairs carry a ten-year warranty under normal 50 hours per week usage. Fabric is covered under the fabric manufacturers’ warranty.
An efficient service department is on hand should any repairs or modifications be required. Components are held in stock for most items.
Where can I buy a Pluto chair?
Gregory Commercial Furniture purchased Pluto Furniture a few years ago, we are still manufacturing some of the ranges so contact us or view the products section to find the product you require.
Where can I get information on fabric care?
The fabric you have your chair upholstered in will determine the care that is required. The best option is to contact the fabric company directly or we can do it on your behalf to obtain specific instructions.
Where can I see a chair?
At one of our distributors’ showrooms. They may even be able to organise a trial chair for your evaluation.
Who do I contact for repairs?
If you have a chair or other product that needs to be repaired, you will need to complete a Repair form. Click here to download a copy of the Repair Form.
Once you have completed this form, please email it to email@example.com or fax it to (02) 9631 2488
You will be contacted within 48 hours regarding your repair request.